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    Digital Marketing Blog

    Google Wave

June 2, 2009

Google Wave will be what takes Customer Dialogue to the next level

There were two things that popped into mind when I was watching the clip about Google Waves, recently published on YouTube. The first thing was –> wow what an intranet. Number two was –> wow what a customer care system. Then I started expanding my thoughts, just as I allways do and it didn’t take long for the complete brain melt down to take place. I will share some of the thoughts I have, but before you read any further, you should probably watch the video here:

Customer Care
First of all companies should really start thinking about their customer care systems in terms of Waves. Read More