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March 3, 2017

Attribution modeling – Discovery and last click #blogg100

For those of you who are trying to figure out where to spend your media money in 2017, this article might have some insights for you.

Summary of a very long article

You need to purchase traffic using different bidding techniques in order to lower costs and have the best kinds of incentives throughout the whole user journey.

In the discovery phase of a user journey, you should buy on CPO or CPC as these two methods will bring you the most visibility in the discovery channels, for the lowest possible cost.

In the consideration phase you should try to work with PR, content marketing and inbound marketing in order to get steady placements with many different publishers in order to cover more of the user journey and the increase in trust that comes with an editorial piece.

In the last-click phase and on those platforms delivering last-click to transaction dense traffic, you should purchase on CPM as it will give you the proper incentive to optimize your advertising for clicks and your landing pages for conversion.

Understanding the user journey

We know that most of our online transactions come through a user journey that consist of more than one visit to one website, through one source. People understand how to use the web these days and so they do proper research before buying. Even when they are making small purchases.

If one would pay for all placements needed to appear on all the touch points a user goes through, I think most of us wouldn’t be that profitable.

So, where should we buy advertising?

Well, everywhere.

At first.

Programmatic and why I like it

See, we need to understand what path our users take until they reach their final destination where they make a transaction. Whether or not it is a download of a facts sheet or a purchase of a lipstick. We need to understand what went through the minds of our users before they decided to act.

This can possibly only be achieved if you have a ton of scripts on a ton of websites, covering all the steps that a user goes through before making a purchase. Such banks of cookie data are very difficult to build on your own and so you’ll probably have to resort to buying traffic from either someone like Google Display Network or through some kind of predictive marketing platform such as Rocket Fuel.

What they can give you is a hint on where a user has been, when they aren’t on your site, or clicked a link to end up at your site.

We know that we can see user actions that have resulted in a visit to one of our own domains. We can use User-ID in Google to determine whether or not a user, is the same user, between several different sessions. Then use the multi-channel funnels report in Google Analytics, or the cross-device report, in order to find out how a user moves between our website and other sources of traffic until they eventually make a transaction.

However, we don’t know what they do when our website is not a destination. Ie. if a user doesn’t klick a link that makes them arrive on our website, but rather someone else’s website. Then we don’t have the ability to record that path of the user journey.

This is probably the best use of programmatic that I have found so far. Yes, it gives me value in other areas as well. But in terms of being able to understand user journeys from discovery, through planning to transaction, and to save money as a result, I like these systems more as a insights tool, rather than a bidding system.

How to buy in discovery

Once I have figured out where my users generally discover me (which can be done using the MCF-report in GA), I know where I should greet the people I meet with a nice introduction, setting my brand in the right kind of light. This is a placement I am willing to pay for as I know that it is important that new people see my stuff.

Usually, I cannot use the programmatic systems for these kind of purchases as they target people who are likely to buy from me, and thus, won’t grow my market share. However, I can use several other types of ads systems to reach out. Most of the time, I use affiliate systems for this kind of reach.

Not only because they allow me to end up in places where I otherwise wouldn’t have been visible, but also because I can purchase ads on CPO – meaning – I only pay when someone makes an order from me.

This will save me a ton of money if I do it right and set the cookie to time out within a short timeframe. Ie, since the users are discovering my product, and probably need some time before making their first purchase, I buy all the traffic I can get my hands on using CPO, if I understand that the website is in the discovery phase of a purchase funnel.

Second to CPO, I like to pay per click and press the price per click to a level where I am still profitable from the traffic generated.

How to buy consideration

I generally don’t want to buy anything but native advertising or editorials, or preferably, work with PR, to take care of the consideration phase of a purchase funnel. The reason for this is that people tend to trust editorial content more than they do ads, and so if they are deciding, and my objective is to get the highest possible conversion rate, I know that I need to try and get as many visible, related footprints along the user journey as possible.

Since I know I cannot afford to buy all of the steps, my best other option, is to work with editorial content to actually reach the users at this point in time.

Given that I have harvested keywords, non-buyers have used on my website, and from keyword systems such as Wordstream, I know how to find suitable websites to try and get mentioned on. Or in other words; I can Google those words I know that my users will use during their research/consideration period and look what sites rank for those keywords. I should then try to rank my own website organically for those keywords as well as get guest posts, editorials and reviews on websites that rank well in places that I cannot get my organic visibility to outshine the rest.

That way, I can find a sustainable, long term, way of being present during the consideration phase. IF I am forced to pay, I pay per post, Ie, I don’t pay for actions or for visibility, but rather for the work a blogger or a publisher has to do when they create the content that ranks well in Google.

Considering the corrupt nature of much of the “publishing world”, there is no difficulty, finding publishers who are willing to stick my content on their website, for a small sum of cash.

Last click to conversion

The last click a user does from another website to mine, before they make a transaction, is what most advertisers focus on. We are used to looking at cost per visitor, rather than revenue per user journey (or basket value optimization). Thus, there is a widespread misconception about what purchasing model you should use for these sources of traffic.

I believe that you should only buy on CPM (meaning buy targeted traffic and pay per thousand views) from these sources as the traffic from them have shown evidence to convert. Many people like the predictable outcome of buying CPO or CPC from these sources as the traffic looks very profitable, however, both of those models cost more if you are good at your job, so the long term effect of such payment structures are awful.

If that was a confusing statement, then consider a situation where you buy traffic on a CPC basis – meaning, you pay per click. If you improve your copy so that you pull more clicks on your ad, you will have to pay more as you go. And although Google Adwords and Facebook Ads, offer premiums to ads with high click through rates, it is still a bad incentive for working hard to improve beyond the steady state of that function. Thus, the more clicks, the higher or equal the cost per purchase. At best, your cost function remains the same at every given conversion rate.

Now consider a situation where you buy traffic on CPO. This means that regardless of how much you work on your ad, your cost per purchase will remain the same. As you work on increasing your conversion rate, you will not experience lower cost, but rather you’ll experience the same cost, and so the more you work, the higher the total cost for the same sale or transaction.

I mean, if you work with an affiliate who has a website, and they do nothing, whilst you improve your conversion rate, then they earn more without doing work. Your cost per acquisition actually increases as you are doing all the work for them.

If you however, purchase this traffic on a CPM basis, you have all the incentives in the world to build a highly clickable ad and will earn more for every fraction you’ll increase your conversion rate. Thus, you will have the right incentive to constantly improve when you are buying CPM from your last click to transaction sources.

To summarize what I have been trying to say

You need to purchase traffic using different bidding techniques in order to lower costs and have the best kinds of incentives throughout the whole user journey.

In the discovery phase of a user journey, you should buy on CPO or CPC as these two methods will bring you the most visibility in the discovery channels, for the lowest possible cost.

In the consideration phase you should try to work with PR, content marketing and inbound marketing in order to get steady placements with many different publishers in order to cover more of the user journey and the increase in trust that comes with an editorial piece.

In the last-click phase and on those platforms delivering last-click to transaction dense traffic, you should purchase on CPM as it will give you the proper incentive to optimize your advertising for clicks and your landing pages for conversion.

March 2, 2017

Psychographic targeting for the poor man – Cambridge analytica without cash #blogg100

So, I am sure you’ve heard about Cambridge Analytica and the way that they helped Donald Trump achieve victory in the US presidential election.

Now, most of us aren’t billionaires and most of us don’t have connections like Steve Bannon. Yet, most of us would like to deliver relevant ads to people based on the values that they have been taught since they were kids. There is no need to weep. I have a partial solution that fits, even the poorest of advertisers out there. I call it “The poor mans hack to psychographic targeting”.

I won’t explain how I figured this one out more than that my dear friend Subhendu was working on a project in Indonesia and found a way to determine who had new phones in Google Analytics. A new phone indicated that the person was rich and thus you could set your website to target such traffic with a higher price point than people using old phones.

Going back to Europe, where most people are rich in comparison, and money has very little to do with what phone you have, I took this technique and tried to figure out what an old versus a new phone would say about people living in our economies.

My hypothesis was that people with a new phone were more keen on changing. They liked the new and they were willing to take a risk to get the latest. People with old phones, however, were people who weren’t willing to take a risk and weren’t willing to change, just because there was something new out there. It was, in other words, a group that didn’t like risk.

Finding Conservatives & Opportunistic people to target
In the hunt for achieving things within limited budgets, I used this hypothesis to derive two types of psychological profiles. One which was opportunistic and was willing to embrace change, and one which was conservative and didn’t want to embrace change. The opportunists liked the new, the latest and all the opportunities it would give them. The conservatives hated change and liked to feel comfort, security and embraced their habits.

If I was to convert an opportunist, I knew I needed to convince them that the product I was selling was going to make them invincible, hot and socially attractive. To convert conservatives, on the other hand, I understood that I needed to make them feel safe, secure and that the thing they changed to, would be frictionless and with full support.

From this hypothesis I created two sets of copy. One which was conservative and one which was opportunistic. Based on the values and the motivations I believed the two groups would have.

I put my hypothesis to the test in three different verticals.

Unsurprisingly enough, I found that I experienced little to no change in the conversion rates for the opportunistic group. At least not statistically significant to the change in copy. I explained this by noticing that we have always been writing copy for this group.

For the conservative group however, we experienced a surge in conversion rates. Unprecedented by all other experiments we had run. When analyzing why, we understood that this was the group who had never had an ad written to them in their whole life. Except, for perhaps, safety products.

I haven’t tried this in more than the three verticals I have had the opportunity to do so, but I suggest that you try it out.

This is how to do it the simplest way:

  1. Create a custom audience in Facebook based on customer emails you have lost, or based on the emails you have collected in some sort of lead page campaign or newsletter campaign – ie. create a custom audience of emails you don’t have a billing relationship with today (check if legal to do this before proceeding)
  2. Create a lookalike audience based on your custom audience
  3. Segment your lookalike audience based on what model of mobile they use and based on operating system (this can be done through ads manager)
  4. Target old mobiles (iphone 5s and earlier) with conservative copy and target later mobiles with opportunistic copy
  5. Create two different landing pages for the two different target groups
  6. Press play and watch your conversion rates 🙂

That’s the poor man’s version of psychographic targeting.

Enjoy!

March 1, 2017

Answering 100 questions in 100 days #blogg100

This blog post is a part of the Swedish initiative #blog100 which was founded by the blogger Fredrik Wass in 2011 (if you need it, Google Translate it) as a challenge to blog every day for 100 days. The only other year I tried to fulfill the challenge, I decided to write 100 guest posts in 100 blogs, other than mine. Naturally, this took too much time. So this year, I am doing something else… I’m answering 100 questions in 100 days…

Every day I’ll post a video of at least one minute from my day. Hopefully it will show you some of the upsides and some of the struggle that you have to go through when you decide to change something in your life with the promise of a better tomorrow. (yeye… I know I’m already privileged, but hey, even kings have bad days… so…)

Below are a taste of what you can expect… (but in 1 minute…)

December 8, 2014

How to launch a Video on YouTube – LIVE Blogging

A few weeks back I got a request in my inbox that asked if I could help out with a launch of a video on YouTube. Unlike other requests that I receive most of the time, this one was from a person who wasn’t looking to beat the system. He just wanted help with the release of his first single on YouTube.

I read his story and decided to take a call.

On the other end of the phone was Pierre. In his car, with his parents. The first call took about 15 minutes. We talked, I ran through the broad strokes of what a launch on YouTube is about, we laughed, and I guess, decided there and then that we were going to work together.

Another difference from other assignments I take on, was that I decided to do this one out of the fun of it. It felt good, taking on an assignment that I felt like doing. It was evident that Pierre loved what he was doing, something I sometimes forget, when working for big brands who just want the next viral hit. He got to me.

And since he did, I have decided that this launch will be completely different, 100% transparent and just like the project itself – for the mere fun of it!

Thus. I have decided to make this the worlds first ever public launch of a YouTube viral.

This is a huge risk as most of my work is usually being done behind closed doors. I don’t know if it works when in the light of day. But I know that we will do it for real this time around, and thus, we have no reason to stay in the backrooms of Internet tactics.

So. For all that it is worth. Here we go! (I will explain all the steps as I get time. Also, we’ll soon launch a live stream on Ustream to answer any questions.)

Broadcast live streaming video on Ustream

LIVE UPDATES:

07:30 Swedish Time – 30 views – Start TrueView spend (50USD) in Asia

07:35 Swedish Time – 31 views – Contact first influentials in Asian countries

07:36 Swedish Time – 32 views – Begin contacting Facebook pages managed by community managers in Asia

08:30 Swedish Time – 104 views – Curve is looking upwards – moving over to Twitter

09:30 Swedish Time – 200 views – Moving back to Facebook to contact groups and talk to responders

09:40 Swedish Time – 301 views – YouTube view count delay in action

10:45 Swedish Time – we now have a projected view count of 3500 views the last 60 minutes – we now start contacting YouTube influentials

REFLECTION

This is going quite well. The numbers are small, but we are just in the early stages. This is not one of those crazy seeding sprees where we have a budget. Total launch budget this time is 200 USD meaning we have to rely on copywriting, relevance and digging into demand and where it is at. Most of what has happened so far is that we’ve been in touch with a lot of people who might like the video. Now that the public increase in view count has been halted by YouTube we have to continue seeding the video below the surface. Once our vanity metrics become visible again we can push for broader media.

11:13 Swedish Time – 11 251 views (according to real time analytics) – Updating social accounts to take on new traffic

11:56 Swedish Time – 14 753 views (estimated by real time analytics) – Now setting up live stream on Ustream

12:00 Swedish Time – LUNCH

13:14 Swedish Time – Back from lunch Up on Ustream

13:45 Swedish Time – Our Usteam went down so we are setting it up again. Back in about 5 minutes.

13:45 Swedish Time – We are soon looking to move onto the Twitter promotion. The views are slowly coming through to the public view and so we can start moving onto introducing the video to more people

14:01 Swedish Time – We have relaunched our Facebook Page promotion contacting pages that might be interested to use the video as content for their followers

REFLECTION

So far it is actually going a bit better than expected but we still have to work for every view. It is not that it picks up on its own. We believe that the critical mass will be in the vicinity of 20-25 000 views considering the number of comments and shares we’ve received so far. We are now sure we will be able to manually work this up to over 100k views which would be pretty decent considering our budget, but we feel like this song has so much more potential, so we will most likely continue to press it. Remember, we haven’t even begun with pitching stories about the story… except for perhaps… this one 😉

14:23 Swedish Time – Ustream is back up and we’re moving onto better things to do – Facebook PAGES and Tweeps!! Don’t hesitate to help us out here. Either by commenting on the Ustream stream or by simply helping us get this out on twitter. You can also help us pitch this to Mashable by retweeting this tweet.

14:45 Swedish Time – We have now moved onto setting up the Twitter activities for the US. Started to write messages and prepare our first press contacts.

15:20 Swedish Time – We just had our first viewers and shares of the video from Mexico – meaning the world across the Atlantic has woke up

16:38 Swedish Time – Ok so now I got back from some meetings and it is time to start with the outbound Twitter work 😀 tihi….

16:45 Swedish Time – Told the people in the US to start working on their contacts.

17:13 Swedish Time – So. Now we are back on Facebook sourcing pages that seem to be updating regularly and where the content might be inline with our video. This whole live blogging, live feeding, live live live is making me a bit nuts though… haha…

REFLECTION

Without the artificial seeding in the beginning of a project, it goes so much slower as we do not have the natural “reason to speak” we usually do when we have a lot of views of the bat to come running with. However, pace is picking up again. Would be wonderful if the YouTube analytics would be more advanced so we could pick up more of the stuff happening there. We know that some people has embedded the video, but without using the nasty crawlers we cannot find them right away. I think this is a healthy experience considering how simple this is to do with the cheats :). If you feel like helping us out doing this the right way, meaning if you like the video, if you like the story in the description and if you feel like this is a fun thing to do. Look below for some tasks!

18:00 Swedish Time – Just completed the Facebook round for the pages we believe might be interested. Now we just wait 24 hours before we send them a friendly reminder ;). Also, the guys over in the US have started working for real and we should be seeing some results coming up in short. We now see a steady stream of new viewers coming in without us actually seeding that heavily. A few minutes ago there was a bump but just about every other second we are getting a new view. This is nice and perhaps a signal that we will not have to work that much more before it starts carrying itself.

18:12 Swedish Time – We can now see that the video is picking up pace. It has gone from an average of about 0.3 views per minute to 2.1 views per minute as the baseline. We are going to keep an eye on this and see if this is a trend or if it just a result of some link slowly building somewhere. Either or, this is fun as we discount the spikes when we look at this metric – which is in essence the only “go to sleep”-metric we can look at. Once that picks up pace, the work is done and the video has its own life.

18:43 Swedish Time – The organic view count on YouTube is picking up pace and we are now at about 3 views per minute. As you understand this is still REALLY low, but this is without any spikes and the growth has been constant now for a few hours. Hopefully we will see a steady growth over the evening with a few more spikes.

REFLECTION

So. A quick wrap up. We started the day with some TureView purchases of about 50 USD. We then went on to contact people we knew over in south east Asia, then we started contacting some big Facebook pages and Twitter accounts. After that it has been a long day of writing up stories and contacting people. And that is essentially what we have done. As more info gets in, we will be able to give you more information as to where the traffic came from. Especially those sources that are now picking up pace.

00:30 Swedish Time – Got a message from Pierre with a link to Toronto Star writing about his video. One of their “satire” writers wrote about the video. We contacted the author and apologised for our somewhat brute “hello message”. Ha ha… why is it always the shortest, most spammy of our messages that get through ;). Got a really cool answer back. Cudos to them for having both humor and the professionalism to deal with people like us 😀

WANT TO HELP OUT? TASKS:

November 9, 2014

Importance of Gatekeepers on an Indexed web

So. Now that you have the framework of “The Index“, we can now start moving move into how to apply this thinking when working with digital marketing and PR. Let’s say you want something to grow organically.

Well, if you are to be successful, then you have to have the ability to move between nodes/filter bubbles of The Index. But, you cannot move between nodes within The Index, but you need to move in and out of The Index to make this possible.

Or, in other words, your best Facebook strategy, might be running a blog outside The Index, bring people to your blog through advertising on Google, and then let the users share the content back to the Facebook platform.

Topical vs. personal influence

In order to fully grasp this you have to understand the underlying concept of topical vs. personal influence. Topical influence is what the algorithms decide topical visibility on. This means that if a person likes something, they are more likely to get to see more social objects on that topic.

Same goes for people. If a person is considered influential on another person, they exert a personal influence upon that person, and regardless of topic, that persons posts will be more likely to show up in the feed of people they influence.

Or in other words. If you want to market your brand of Cornflakes to someone who is really into another brand, you will have to reach them through a platform or place where their preference is not taken into account.

I mean, think about it. If Facebook or Google knows that you usually eat Kellogs, then why would they want to show you Quakers? You are less likely to interact with information coming from Quaker since you love Kellogs.

Thus, you have to put your Quaker information on such a thing as a blog, an Instagram account or on an editorial website such as a news website or your own website for that sake, which is not indexed or dependent upon preference.

Once you have understood this. That it is highly unlikely that you reach someone who doesn’t already like you on Facebook, when you, yourself, post on Facebook, it also becomes logical to ask someone else to do it for you. Someone who exerts a personal influence, rather than a topical influence over the person that you would like to reach.

For the sake of things. Let’s call those people or message bearers Gatekeepers. They are the ones who are able to carry your message from one filter bubble to the next.

Gate keepers of nodes

The above vendiagram was produced as a comment to my post about The Index by Anders Davén. I believe it pretty neatly describes what it is that you have to do in order to reach from one node/community/group into another. You have to identify what Anders and I came to define as the Gatekeepers.

The rest of this blog post will help you with understanding what you need to do in order to navigate both the algorithmic/topically driven as well as the personal/relationship driven influence you need to have in order to gain visibility in the digital space.

Screen Shot 2014-10-24 at 11.10.49

Gatekeepers

There are two types of Gatekeepers of interest:
1. Broad interest – interest broad and active Gatekeepers.
2. Early mover – people who’s interest is defined as being interested in new things

1. Broad interest Gatekeepers

These guys are undefinable by the algorithms as they are connected to many different brands, people and things in the platform they are in. These guys are generalists and highly active. They like just about everything they see. They comment a lot, and have a lot of opinions.

In the 1-9-90 model, these guys are definitive 9’s for many different brands, products and people. In a sense, I am very much a mix between being a 1 in digital marketing, yet I am very much a 9 in all other areas of life.

As these guys are very difficult to define by the algorithm, and they are very active in many peoples digital life, they also become of interest as their visibility crosses many different filter bubbles. Or in other words, they have so many opinions that they are considered having no opinion at all.

This is where you step into action. You can arm these people with your opinion so that they become more interesting in their dialogue in the filter bubbles they are connected to. They become your Gatekeepers and the ones you have to look out to please.

But you cannot please them with whatever content in the world. If your content is going to make any sense being used as a way to make the Gatekeeper more interesting, then they have to be able to use it as a tool to communicate.

Have a look at my 5 C’s of Viral marketing in order to get tips and tricks on how to create such content that they will carry from one node/filter bubble, to another.

2. Early mover Gatekeepers

These guys work sort of similar as the first kind, however, the algorithm has defined them as people who like new and original things. One might suspect that The Index is able to detect them by them being the first ones to post material onto the platform.

In order to get these guys to work for you, you have to be innovative. For example, if you are launching a new product or service, then these are the kind of behaviours you should be looking for in order to get your initial reach.

A good tool to use in order to find them is Ripples on Google plus. You can see where a story started, and you will be surprised of how some people seem to be the origin of most things that eventually reach to you. Would love to be able to do the same visualisation of the social graph on Facebook as I would then be able to tell who I should get into my focus group, beta test group, or who I should limit my invite count to.

The early mover Gatekeepers rock, cause they will see the stuff you haven’t been able to build a network for yet, and thus, as long as you can identify them, you will also be able to use them to channel your ideas to the nodes/filterbubbles they are connected to, and influential in.

Common for all Gatekeepers – Learners

The common trait for all Gatekeepers is that they are all learners.

This means that they are subject to you, teaching them how to use your product. As long as you give them the time that enables them to become experts, they will then use their influence to convert other people they are connected too.

This makes perfect sense and is in line with much of the earlier theory about how to build a community through tribe leaders. However, the new perspective here is that we take the algorithms interpretation of these people into account. These people do not have to be tribal leaders, however, they are tribal connectors. They like to play football, AND Dulce Candy make up videos on YouTube. They like to do drugs, AND are for a sustainable society. etc.

And it is perhaps in this area that the perspective of The Index will be a valuable contribution as it takes our focus from trying hard to connect with tribal leaders, into connecting with tribal connectors, in order to ensure our message is shared between nodes/filter bubbles.

So, what should you do with this newly found information?

1. Well, you should start out creating content that is possible to use for starting conversations. Tailor all of your content so that you can put it into context with a “did you know that…” as put forward in the 5 C’s of viral marketing.

2. Secondly you need to do your social listening with the purpose of finding out who is a Gatekeeper. You need to start studying who, and now how many people click your ads and engage on your posts. You need to collect their user id’s, e-mails and other such assets which enables you to retarget them and test different content towards them.

3. You need to stop thinking of campaigning and start to think of growth. Campaigning is way too risky as you do not know if a Gatekeeper will pick it up and let you in. Rater build on what you have, take small steps and build infrastructure through relationships.

4. You need to have an opinion, and set forth a mission that others can buy into. This mission has to be coherent with the true value of what you are selling. A few “jobs to be done” workshops wouldn’t hurt when developing this content as it will put your focus in the right place.

October 23, 2014

The Index – The most important piece of content I have written, only a few people will ever read

This post is most likely the most important one I have written, next to “The web is a Liquid“, “The 5 Cs of Viral Marketing” and “Quantum SEO – A shift from Einstein Relativity“. The past two years have been highly disruptive for online marketing, with the introduction of preference, personalisation and sentiment into the algorithms that govern the online world. Here I choose to call the “it” controlling all of it, The Index. Yes. It is a bit foil hat flirting, however, this is the new framework I will be working with, in order to reach results that will make people look like children on christmas. Enjoy! It will probably take you 30 minutes to an hour to read.

Where the connections started in my head

This summer I was fortunate enough to work with a client who wanted their sponsorship of a live event, be shared in digital media to a greater extent than before. The ROI was essentially reach and brand association with the event.

Well enough.

For some time I had been developing this theory that the messaging apps and p2p sharing of stickers etc was a real threat to brands visibility. However, I saw opportunity in the growth of Whatsapp, LINE, WeChat and the other big players.

What if, we instead of focusing on digital stuff to get reach in a digital world, started to convert people to believers in the real world and simply used the digital space for amplification?

This question grew in me during spring 2014 and I decided to implement some of those ideas on this event. In other words. I decided to turn the world into a website.

Turning the world into a website

The idea builds on using the same kind of conversion ideas as you do on a website, but onto the real world. This means you have to understand your users motivation, give a valid value proposition and limit the offer with an incentive to do it now. It means you have to lower the perceived friction and most of all, you have to remove any anxiety that the user might have.

In plain context of an event, this means creating a spot in the ground, or hanging a frame on the wall, which gives people a perfect reason to take photographs there. You call it a selfie spot, and anyone who passes, will get a perfect excause to take a selfie.

Just as you would with a signup to a newsletter on a website. You simply apply the theory that there is traffic, and then use whatever you know about the visitor in order to make them convert.

And converting is not about the big things. Just as it is fewer people who buy the Porche, then there is people sharing photos with themselves next to a Porche. No. Conversion happens when you end up in line with the visitors user journey, and somehow use your knowledge of their existence, being and needs, to enhance that user journey.

In terms of a festival for youth. This meant giving them a non-embarrassing way to take photos of themselves, telling the world that they were there. YES, they would have done this otherwise as well, however, they wouldn’t have used our props, our branding and our messaging if we wouldn’t have insterted our small little things into their path, which enhanced it.

Thus. Turning the world into a website, is creating conversion points along the users journey from a to b, giving them a reason to convert into whatever you feel you want to convert them too.

In this video you can hear me elaborate on this theory.

What did I learn from my experiment

Well. I learnt that it worked. In total, over the few days we were there, there were just under 120 000 people visiting the festival. From these 120 000 people we got a digital reach of at least 1.5 million people with an interaction on the posts being shared of approximately 5%.

Put into context, this amounted to about 11% of ALL photos, blog posts and shares being posted onto public forums and social platforms etc. So I believe it was a great test which can be optimized for even greater spread.

However. The result was not my greatest learning. The greatest learning came from the fact that we reached 10x of the initial traffic. I started to think. What the heck. When did I last receive a 10x reach on an input in a digital context?

We could see from the trackers that my prophecy of the instant messaging, wasn’t really true yet. However, something else was there.

A few days ago, everything fell into place for me. I started drawing, and I realised that it is not so much that we turned the world into a website, which got us the results. The results came from us being able to break outside The Index.

What is The Index

Since 1998 I have been working in digital media in one way or another. First as a quite crappy developer, then as a manager, then as a “strategist” and finally ended up where I should have been from the beginning – in the realms of tactics. Meaning, trying to figure out how things really work, and then use that knowledge to my advantage when implementing whatever it is that I have as the assignment in front of me.

The idea of the index stems from the notion that there is just so much content out there, that we need a sorting mechanism to surface what is important to us.

Back in the days of non-digital, this sorting was done by an editor at a newspaper. Today, in the digital context, this is done by algorithms. Google killed Altavista when they invented the algorithm based on PageRank, Facebook killed their opposition when they invented the EdgeRank, YouTube killed their competition… well, by using some broken form of index that is yet to be fixed, but they are the place to be, cause no one does it better than them.

Thus, The Index is used to sort information to us, so that we can live on with our happy lives without having to dig into too much shit in order to find the gold. From our perspective.

The Index Evolution

At first. The Index operates freely. It has transparent rules and those who know how these rules are applied, can easily “hack” the index and make a fortune out of it.

This was the case with Googles PageRank, and the case with Facebooks EdgeRank, AND with YouTubes version of PageRank as well.

However, after a while, as the abuse of the index becomes a problem for delivery, or for the authority of the platform, the businesses governing The Index makes it less transparent, more complicated and a lot less easy to decipher from a traditional perspective. Its purpose moves from bringing all the right content in, into holding the wrong content out.

Thus, the evolution of The Index, works very much like a early stage organization, where everyone is welcome at first. As popularity grows, you start getting goofy people gaining traction within the organization, which threatens its existence. This leads to a period of exclusion, where the evolutionary organization survives at it bullies out the people who are not “representative” of the groups social rules.

In terms of Google, this meant that they started excluding content, they found were abusive to their system. Meaning, anyone who had turned on The Index, by trying to cheat it, in order to get their content out on top of it, started getting excluded.

The world of SEOs shrinked as the simple tactics to reach visibility dissipated and were replaced with more complex means of ranking in the search.

The Introduction of the Sentiment

If the story would have ended there, I wouldn’t have given this more thought. The Index would have simply been a question of content delivery to the world, giving Google, and its index a serious power-position in world affairs. From business to politics, to every day life and decisions.

However, the story doesn’t end here.

As Facebook entered the market and brought their Like button along. All major players in The Index started to play around with sentiment. This meant that The Index started learning what to deliver, not to the world, but to each and everyone of us – individually.

The Index and its algorithms were updated to meet the preference of the receiver, and not any anonymous target group.

Google already had the early child of this, with their link algorithm, however, most consumers don’t link, and so they had to find their own signals in order to deliver the most important and preferable content to each and every single user.

Thus sentiment made the internet, and The Index all about pleasing me. The more it managed to please me, the more I would use it, as friction and anxiety would be extremely low, considering I only received opinions, products, ideas and other types of content, which I agree with.

The Business model of The Index

This leads me to the next part of this, which is about sustainable business models in the world of The Index.

Early indexes are immature. Almost gullible like a child. They are easy to fool and to toy around with. They trust you, and as marketers, growth hackers, and tactics players, we abuse that trust in order to get our points across.

Thus, the business model of an early version of The Index, lies in the hands of those outside the controlling the index. In terms of Google, this meant the SEOs, and in terms of Facebook, this meant the “Social Media experts”.

As content aggregates and The Index does its best to keep the trickery out, the balance of power shifts, and the opportunity for quick wins dissipate from the hands of the hacker and ends up in the hands of The Index controller.

As their power grows, advertising costs on the platform increase as more and more brands, people and other types of players (mainly other algorithms), compete for visibility. As personal preference algorithms become more and more skilled at content delivery, the more brands have to pay, in order to keep up the pace with the stuff that people really care about.

I mean, why should I care about a new detergent, when my sister in law uses one that she recommended for this specific type of spot. Why should I buy that dress, when my favourite blogger wrote I should buy another.

Whether we receive the content, effecting our behaviour, through The Index operating on Google, or when it operates the Social graph on Facebook. The Index is now in control, and it is giving the user exactly what he or she wants.

Anyone who wants to enter this world, without agreeing with the user, will have to pay the price.

 

The backside of The Index

This doesn’t come without cost. The Index controller of an early stage index is generally a human being. However, as content grows, the power and the real controller of The Index becomes the algorithm.

In fact. Humans go from controlling an index, to being an obedient servant of The Index.

There is simply no chance in hell, that a human can be as fast as an algorithm in determining what content best suits a single person. Thus it is also the fact that whoever designs an algorithm that can solve the preference ideals of a user, the fastest, will be the winner in the end. And so, the algorithms, although designed by humans, become self beings with the control over what we see, learn and believe.

This might sound a bit like a foil hat reasoning. However, you simply need to look at the algorithms controlling the financial markets, to understand that this is exactly what happens as content grows, transactions between users grow, and development of ranking derivatives gets better.

Another issue with the sentiment based index, delivering high usability and that is built with “the end user in mind”, is that it is information bias. Thus, it confirms and reconfirms peoples opinions that they already have, rather than help us find greater understanding in other perspectives. In a sense, the only one knowing the full scale of things, is The Index itself, as we as humans, groups etc, only see, know and believe what is confirmed by the information we see.

This is a huge challenge for us right now, as the digital open social platforms become increasingly governed by algorithms based on sentiment.

For a person with good intentions, wanting to bring peace to the earth, this development will only reconfirm his or her position and commitment to do this. However, it might also remove a bit of his or her incentive to do something about these beliefs considering the person only gets to see information which is filtered by The Index.

And, contrary, when you have a major belief, such as “climate change”, the reasoning behind “The Index” explains why the Tea Party Movement can be so resilient in their belief that it is a fraud, considering the majority of the content they see, is tailored to meet their belief that it is.

Same goes for racism that is growing in Europe. Same goes for politicians disconnecting from their electorate, same goes for virtually anyone operating and getting a majority of their information from digital media types controlled by The Index.

They might not understand why society is moving in one direction, when they, themselves are only fed information which reconfirms their already conformed opinions. Thus their resentment towards democratic structures, powers and people with a different opinion grows.

This goes against the non-filtered, non-indexed philosophy of the Internet, which advocated that the access to information would bring us closer to eachother. However, as the information increased to such extent that we needed The Index to take over the control, and as sentiment based analysis brought us only the content that we like, the opposite actually becomes true.

And thus the major challenge of The Index and The Internet, is now that it has turned from being an open space to interact, into closed nodes of conformed opinions, moving further apart.

Which also explains the evolution of p2p messaging systems, that totally exclude others from joining in the discussion. Bringing their ideas to the table.

What the power of The Index means to a marketer

This also explains why digital marketing is becoming increasingly difficult as visibility scores decrease more and more. Although we engage the same amount of people, by getting them to like our posts, comment on our blogs, link to our transactional pages etc – we do not get the same reach, influence growth nor visibility.

As The Index starts disregarding your information, as it is not the most preferred by an end user, you will have to start paying up to reach the same people you previously reached for free.

The price increase as more content, links and people enter the platform you’re on, or the Internet as a whole.

So. What is our way through this as marketers?

Some are left outside The Index

There are still entities in the digital world which doesn’t operate within The Index. An example of such are all platforms that operate on timestamps rather than on popularity or sentiment. Examples of such platforms are personal blogs and forums where users see the latest post or thread on top. Yes, they also see where most discussion is taking place, but usually, the most promoted content is what has been published most recently.

Same goes for some of the worlds news websites. The ones who haven’t confirmed to BuzzFeed click baiting, retargeting and contextual ads philosophies yet.

These platforms are unfiltered by The Index and are as such, opportunities for other perspectives to reach people around the world.

Using The Index perspective For Marketing

Skills you need to market within The Index

Let’s get down to the tactics of these bigger dystopian thoughts. I will not even begin to elaborate on what we have to do as a society. But as marketers, we have to ask ourselves three questions:

  1. Is the platform we are marketing on, a part of The Index, or is it still a gullible child?
  2. If mature, conformed to The Index, are there ways in which we can bypass it in order to leverage its algorithm?
  3. If too rigid and strong, are there ways in which we can run with it, give us what we want?

As we find the answer to these questions, we need to build tactics that suit them. And I will give a few examples below to show you how you apply the knowledge of the index to your marketing tactics.

Understanding Marketing through Nodes generated by the Index

But first we need to understand what the index does to us as groups online.

Essentially, as The Index blocks content that we may not like from our reach through various platforms. In plain text, as Facebook doesn’t show posts from Peter as you seem to hate Peters posts, and as Google doesn’t show you that 99.5% of all researchers finds support for Global warming, since you seem to be a member of the Tea Party movement.

This means that people with the same opinions and preferences end up with different sets of information, confirming their beliefs and opinions. Thus, content with one opinion or set of inputs will only reach the nodes which agrees with it.

Think of it as the web, at first being one big glass of water. If you poured syrup into that glass of water, then it turned into the colour of the syrup and might pick up its taste. The same was true for great ideas and great marketing online. As you put your idea into the web, it was shared between users, until all were contaminated or influenced by your perspective.

What the index has done, is to make the web, or turn that big glass of water, into several smaller shot glasses. If you pour syrup into one of them, the other ones won’t be affected with colour or taste. Same goes for an idea or marketing campaign. It will remain within one small community, and not reach other communities unless you use tactics to make it.

The segregated campaign structure

This also forces us to drop the integrated campaign structure and move towards the segregated campaign structure, where we let our marketing efforts take on different shapes and forms in different communities, nodes and in communication between people.

We need to have a 360 approach, without a 360 creative or messaging. We have to have a purpose to share an idea, offer or belief, but we also need to frame it – not in format – but in our complete messaging, if we want to reach through the nodes.

We also need to consider that there is no such thing as a strategy for Facebook or for Google, but there is a strategy for visibility that uses forums, facebook, google and a whiskey tasting session at a local bar in Paris.

Cause, if you understand how The Index operates, you also understand that turning the world into a website, might help you break through and enter nodes you otherwise would have been disregarded from.

Thus. Just two quick examples for now… just to set you off with some tactics.

1. Getting Facebook Likes – in the world of The Index

If your goal is getting Facebook Likes, then the best tactic might be to start a blog, embedding the posts from your Facebook page, posting the links from those blog posts into forums that are not filtered by The Index, entering the forum post links as you content for a Tweet, which discussion it then generates, is embedded to the blog post in order to create a second wave of promotion in the same cycle, all generating organic visibility for your content, between nodes, thus increasing your total visibility, reach and thus also ability to gain more likes on that post AND on your page.

You move inside The Index, then outside, then inside, then outside, then inside, then outside, poking new communities, preference bubbles and people along the way.

2. Getting reach on a Video – in the world of the Index

Let’s say I want my latest video, inserted into The Index through YouTube, to gain traction.

Once realising the power of The Index, it makes perfect sense that 80% of all views on viral videos are generated outside the platform. Knowing this, I must develop a tactic which breaks The Index and gets my content outside YouTube in order to make it visible.

Thus a mix of PR, spam (read purchases of advertising – non earned) and forum tactics are in place. Just posting a great creative and purchasing ads, will not make it viral.

  1. You need to employ viral tactics to the content in order to be shared with people within a specific node.
  2. AND use your knowledge of The Index in order to know where to turn to in order to reach to new nodes.

THIS is how you do tactics and marketing on the web of The Index, and I will try to build on this idea, just as I have built on the 5 Cs of Viral Marketing in order to give you a framework to work with when developing marketing tactics for yourself or for your clients.

Stay tuned as this perspective turns into tactics by registering for my newsletter which popup should be resting somewhere annoyingly overwhelming to the bottom right of this screen.

As I said. I believe this is the most important piece of content I have ever written. I am sure someone has written this before, however, this time it is me. I believe that there might be about four (4) of you out there who read this far in this post. So, for that I want to thank you for giving me your time, and make yourself noted in the comments so that I know who you are and can thank you individually!

 

October 16, 2014

Usability and ease are killing the open web – Adapting to the Filter Bubble – Algorithms vs. Humanity

I held a talk last night at Hyper Island in Singapore. I had been left with a bad feeling in my stomach over what I have been doing to the web the past few years. My job is to figure out how the mechanics of online algorithms and networks work, and then use them, sometimes abuse them, in order to get marketing results for brands.

It sounds horrible when I say it that way, but it is the way it is. By understanding how networks work, human behaviour, and the algorithms that govern these behaviours, I have been able to produce some fantastic results. Modern day marketing. Growth hacking. Viral marketing. It all builds on the same notion. Just as old school creative, emotional advertising hacked the emotions we guide ourselves with.

My presentation yesterday was about algorithms and how they are filtering our worlds based on what we like. The frictionless web, where we enjoy shit so much that we never have to get disappointed. The counter side of this, is that we do not see things that oppose our current world beliefs. We are only fed with things that confirm our own beliefs.

What I didn’t know at the time, was that a person – Eli Pariser (thnx for the tip @infotology) – had thought about the exact same thing, but three years ago. He had given it a nice name. The “filter bubble”.

What Eli predicted, is now coming true

However, he saw the first sign and predicted that this would have an impact. Today, we actually start to see how algorithms are effecting everything from journalism to politics. Real shit, that effects us on a very broad scale.

Question such as, why racism is growing in Europe, why some people don’t believe in the effects of our pollution on global warming, why IS can reach their intended audience, without being detected. The filtered web confirms bad ideas too. And so, if the algorithm sense that you are into something such as racism, it will start showing you more racist content, confirming your idea that the racist thing is the way forward. Thus cultivating your idea, into a strong belief.

And I truly believe that the pleasing algorithms, demoting opposing opinions, is a big part of this.

The worst thing is that main stream media. The old gate keepers of information are starting to adapt to the world of likes, producing their clickbaiting, like hunting information types in the shape of headlining their websites with gossip, entertainment and buzzfeed tilted headlines.

Yes. I have a bit of a foil hat on when I discuss these things, but as a hypothesis, it would be interesting to look deeper into it.

Why usability is killing the web

In a sense. No one dislikes this development.

The technology companies producing the services, get more popular if they adapt their algorithms to show things people like. The people receiving the algo-edited information, likes it more than having to scroll through things that are “irrelevant” to the urge for solving a quick question. I love it, as I can predict how to work with information in order to get into the news feed of a particular person, how to get on someones radar.

No one really has an incentive to change things. We all have an incentive to keep this going. However, my question right now is, do we have a responsibility to do something about it?

September 18, 2014

How to get more followers on Instagram

This blog post is a part of my “how to get” series. I will cover how to get more likes, views, shares, fans, followers and other such vanity metrics.

Step 1: Deciding on a theme for your Instagram

Out of all the different methods I have selected, NEITHER of them work, if you do not have a set theme for your Instagram account. For myself, I decided that my Instagram should be about digital tactics with simple advice on why and why not to do different things when working with digital marketing.

Regardless of your theme, you need to have one, otherwise all of your efforts will go down the drain.

Step 2: Getting the right tools for Instagram management

There are mainly two tools I have found useful for managing an Instagram account properly.

Followers for Instagram – an app that gives you the opportunity to see who follows you back and who doesn’t, which gives you a way to unfollow those who do not follow you back when you start exploring the different hashtags.

Gramfeed – A web application that connects to your Instagram account and gives you the opportunity to do your work – except the posting – from a desktop computer.

Statigram stats – Use statigram to know when Instagram is experiencing high traffic for your account. You will then know when you should post your Instagrams in order to get the highest engagement rate. Imply log in and click the statistics option in the top navigation.

Step 3: The best practice regular advice on how to build an Instagram audience

  1. Share things people like – yeah… right
  2. Share at the right times – actually a really important one, see above for tool
  3. Use relevant hashtags, but not too many – yes, but it really only helps your like count
  4. Follow others – best one as you can see below, important that they are relevant
  5. Host contests – SUCKS
  6. Complete your bio – yes, if you add things like “I follow back”
  7. Ask questions in captions – good one if you want comments – which engages more people
  8. Use call to action in caption – good one if you are a SPAMMER or if you want to drive traffic elsewhere, doesn’t help for getting more followers
  9. Use filters and apps – yes! especially to edit your photos well and to post collages etc. again – for likes, not for followers
  10. Consistency – Yes. Worst thing is to surprise your followers in the wrong way.

Step 4: The fast track tactics of how to build an Instagram following

The goal for this test was to reach 10.000 Instagram followers. The below tactics are the ones I used and I started out at 514 followers.

1. The LIKE a desperate hashtag on Instagram tactic

There is one tactic that works considerably well for building Instagram followers. That tactic is the “follow desperate hashtags” tactic. Basically, you sort out the hashtags where people are the most desperate for a follow, and then you start interacting with them. Basically, you can get a ton of likes and followers, simply by following the feed and liking the photos they post.

Here are some of the best desperate hashtags at this point in time – please add more in the comments section:

#shoutout #shoutouts #shout #out #TagsForLikes #TFLers #shoutouter #instagood #s4s #shoutoutforshoutout #shoutout4shoutout #so #so4so #photooftheday #ilovemyfollowers #love #sobackteam #soback #follow #f4f #followforfollow #followback #followhim #followher #followall #followme #shout_out.

Method result: Extremely good

2. Like photos on relevant hashtags on Instagram

So. I got another tip about how to get more Instagram followers, and that was to use the “Like relevant and irrelevant hashtags”. Those hashtags that are relevant to me is #socialmedia, #seo, #marketing etc.

Method result: Good method if I post consistently

3. Mass follow on relevant hashtags

The main concept behind this tactic is to find popular people within the niche you are building your reputation. Then you follow all the users who like whatever the popular person is posting.

Method result: Extremely good outcome if you have relevant content on your Instagram profile

4. Growth through Twitter usage

This tactic is a bit more tricky to setup, and it does require some software.

You start out by creating a completely new Twitter account. Secondly you try to find at least 10 sources with RSS-feeds that are relevant to the topic/theme in which you want to grow. Let’s say animal puppies. You go out and find ten blogs and instagram accounts publishing photos and posts of and about animal puppies.

Do NOT name your Twitter account “Animal Puppies”. But rather name it “Annies Puppy” or something cute, yet possibly real person alike.

Now you go ahead and combine the RSS-feeds using Yahoo Pipes. Now! Do some research about all the hashtags that are used for Animal Puppies such as #cute #puppies etc. Just check out what is trending at the moment. Great tool to do that is Twitters own search engine.

Next step is to generate a new RSS-feed through Yahoo Pipes, and posting the aggregated RSS-feed to IFTTT. NOW! You connect your IFTTT to Twitter, generating an auto posting Twitter account. Let it post for a day or two to start collecting your first followers.

Now you are ready to go buy some followers to this account. Yes! Buy them. Remember, this tactic is for Instagram and not for Twitter. You need the followers in order to pass the Twitter radar for following too many people at one time. Just remember to buy them at a slow pace of about a hundred a day.

Once you start accumulating bought fans, you should start adding fanns using TweetAddr or some other such tool where you can search for a hashtag and create an auto follow function.

NOW!! The magic detail! Put the link to your own Instagram account in the bio!

The only next thing you will have to do is to clean your following list from time to time. You will see your Twitter account grow fast, but you will also see a lot of those followers moving over to Instagram as well.

Method result: Works really well as long as you stay on topic, which the automation does for you, for long term growth

5. Facebook push

If you have a Facebook page, the easiest way to build an audience on Instagram is to push traffic towards your Instagram account, simply by telling your fans that you have an Instagram account and what it is that you are using it for.

I would post something like this: “Hey guys! Just launched on Instagram. I will post photos from my travels, the people I meet and from days in the marketing industry – http://bit.ly/1lE81sE

You might call this a silly tip amongst the others, but seriously. I hadn’t done this one myself and it is one of the first things I recommend my clients to do, AND it is a really good one :).

Method result: If you have a Facebook page – do this regularly! It really helps

This article will be updated as I discover more tactics on how to build more Instagram followers.

September 16, 2014

Content is shit, all hail viral mechanics!

The past 16 years I have had the great fortune of working with a range of different brands with very different ideas on how to run a business. One thing that unites all of them, however, is their unwillingness to be the first one to jump into the water and swim whenever a new thing come along.

Benchmark has since long, been the way brands try to hedge what their own position in the business landscape should be all about.

This is perhaps a great way of understanding where the market is moving, however, when applied to marketing in 2014, looking at what others do, might be what makes you fail. Especially if you copy, rather than understand the mechanics at work behind the results.

The value of social media

The past year we have seen the victorious viral of Volvo Trucks, the Ice bucket challenge and a series of other wild campaigns that have been shared between people online. Naturally, marketing directors are pointing fingers, asking their agencies for their own version of the above.

It has always been this way.

What many fail to understand however, is WHY and HOW these viral campaigns became the huge successes they did.

Human behaviour at the core of the launch

In the media, in blogs and in most of the story telling coming out of these campaigns, the focus has been the content. It has been about the story and how people choose to engage with something they care about.

I would like to argue that this has very little to nothing to do with the final outcome. Content is shit, when it comes to generating a viral effect in any type of media.

Rather. It is the behavioural mechanics and the understanding of formatting/optimising which is what makes a campaign go viral or not. The difference is in the detail. It is about the choice of words in a button and about the ability to change, until it takes off.

However, mainly, the success of a viral campaign resides in whether or not it coheres to the principles of conformity, challenge, charisma, creativity and cheating. You can listen in on the 5 Cs of viral marketing in the video listed above.

Everyone forgets the launch

Besides the behavioural mechanics, most marketeers forget that the launch of a campaign is as crucial as the product in itself. Just like product development in the startup community, a campaign has to adapt until it sits with its audience.

Most budgets are spent on production or hijacked to some crappy banner advertising at the date of launch. Very little money goes into adapting the messaging or the layout. Even less goes into creating additional stories about the content, making it relevant to more bloggers, online magazines and newspapers.

Do it and it will get done

In viral marketing, you need to reach through, not only reach out. You need to be inline with the purpose of the visit, the view or the action in order to generate a share. The only way to get there is to focus on optimising your own journey so that it is inline with the behaviour, purpose and interests of who you are trying to reach.

It is only when you understand these principles that it also becomes fun, easy and really really profitable to jump into the water and swim on your own.

JOIN US IN SINGAPORE FOR SOCIAL LABS

Together with Hyper Island we are running a series of labs in Singapore. People from all over the world fly in to go from doing to doing great in digital marketing and social media. Find all the information you need on Hyper Islands website. I for one would love to meet up with you and discuss until we drop!

September 1, 2014

Everything Marketing – You can’t believe what happened next!

Screen Shot 2014-09-01 at 12.27.17

From the makers of word of mouth, omni-marketing and viral apps, comes the new and evolution sloshing concept of – Everything Marketing!

This new type of marketing says all that all others have said before, but uses the new, and super all inclusive term of Everything to precede the word Marketing. Thus, now marketers do not have to reinvent their business every other year! NO! From now on, marketing is EVERYTHING! Not only this! Meaning the stuff we have. But also all future rebranding of that same thing!

Included

  • SEO – yepp!
  • Social media marketing – yepp!
  • Viral marketing – yepp!
  • Omni channel marketing – yepp!
  • Content marketing – INCLUDED!!
  • All future and other types of marketing – FOR FREE!!

 

Seriously though… wouldn’t our industry be so much better off if we just sold our shit based on what it actually helps solve, rather than that it is the newest kid on the block?